According to an article on Gameranx.com and a post on Neogaf, a disabled gamer expressed their delight in the immense amount of support Sony showed them and their three other disabled friends. They attended EBGames Expo and were really looking forward to playing the PS4. Much to their disappointment, they discovered that the demo stations were upstairs, and inaccessible to those in wheelchairs. Sony’s representatives expressed that it was entirely Sony’s fault, and that it should have never happened. As a token of apology, Sony representatives gave each of them a voucher to get a free PS4 on launch day.
These same gamers also were also wanting to try the Xbox One, but discovered they had the same set up as Sony. The demo stations were located upstairs with no wheelchair access. But they were not met with the same kind of response as Sony representatives gave them. The gamer expresses that Microsoft’s representatives simply stated: “Sorry, its upstairs, you can’t try it.” and sent the disabled gamers on their way. The gamer ends this with the word “typical!”
Its great to see Sony admitting their mistake, and that their representatives were quick and keen to make up for the mistake! It looks as if certain representatives of Microsoft should take notes.by